Yes. To make the switch, simply ask your current internet service provider for your MAC code (Migration Authorisation Code). Once we receive this code (it's only valid for 30 days), we can place an order for Pipex Business Broadband. If you'd like an estimate to know how fast your service could be, just type your phone number into our availability checker.

Megabit (abbreviated as Mb, Mbit/s or Mbps) is a unit of data transfer rate equal to 1,000,000 bits per second. 16Mb (16,000,000 bits per second) is the fastest theoretical download speed of our Business Broadband services. However, not all customers can get broadband this fast. The broadband speed depends on line quality, distance from your telephone exchange and the number of users using broadband from that exchange at any one time. This is why we say "up to 16Mb".

No. The line rate is theoretically the fastest speed you could enjoy. However, because broadband is a shared service, it may run slower at peak times - such as 7pm in the evening - than at other times.

Because Pipex Business Broadband is rate adaptive, the speed will adjust to the maximum, stable speed, your phone line will support. The result? Where a fixed rate service connection would fail, you can just keep on downloading.

The short answer is lots of things. However, the main factors are your distance from the telephone exchange, the quality of the line and line conditions. Internal wiring within your home, poor quality microfilters and electrical interference all play a big part too.

This is a time when your broadband is finding the optimum way of working and discovering the most stable speed for your line. During this "Stabilisation Period", you'll notice that the speed of your broadband changes as does the time it takes to reconnect - it's all perfectly normal and will settle down after 10 days.

You do and it goes up to 832Kb. Generally, the down and upload speeds are linked, so if you've a high download, you'll have high upload too.

Pipex can supply broadband to approximately 99% of the UK population. Unlike cable, which serves approximately 60% of the population or 'unbundled' deals which serve anything up to approx 70% of the population, Pipex offers one flat price for all customers irrespective of whether our customers connect to broadband via an unbundled exchange or not.

Pipex's management system recognises different traffic types and treats them accordingly. Our view is that surfing, email and gaming are more important than doing movie downloads, and is needed more immediately or in real time.

Going wireless will let customers use their broadband connection typically anywhere in their home, up to 60m indoors and 100m outdoors (in ideal conditions).

The wireless router comes with a firewall that guarantees users a high level of security, monitors a wide range of attacks and denies access to any security breaches. The router uses a system called WEP (Wired Equivalent Privacy) which acts like a bouncer and stops unauthorised people from using your wireless connection. It can be turned on or off. It also supports another system called WPA.

Customers receive a FREE router or Ethernet Modem (depending on package), two ADSL filters, a power adaptor, a telephone cable, an Ethernet cable and installation software where appropriate.

Customers are usually up and running within 14 days. Customers will be charged immediately.

Unfortunately, due to our billing system, you will have a date allocated which will be your direct debit date going forwards.

Yes, to get Pipex Broadband customers need an active BT line where the line rental is provided and invoiced by BT.

Unfortunately Pipex Business Broadband does not work over cable. Customers need to have an active BT line (ADSL) in order to get Pipex services.

A broadband connection or broadband access is simply high speed internet access and is different from narrowband or dial-up internet access over a standard telephone line. Dial-up modems can generally support a maximum speed of 56Kbps (kilobits per second), whereas Pipex Business Broadband can support speeds of up to 16Mbps (megabits per second) which is over 300 times faster than dial-up. Also, with broadband you will be able to access the internet and not tie up your phone line at the same time.

ADSL stands for Asymmetric Digital Subscriber Line and is a means of transferring data via standard telephone lines. The technology allows for a much faster transfer of data than conventional voice technology. This is achieved by using all available space on the telephone line that is not being used for voice calls. This is why an ADSL filter is needed to be able to split the signal into voice and broadband. It is also due to the fact that the quality of a phone line differs, that broadband speeds are specific to individual houses. ADSL is asymmetric, which means that its download speeds are much faster than its upload speeds.

An Internet Service Provider or ISP is a company that provides a connection for customers to be able to access the internet and provide additional related services such as email. ISPs allow customers to access the internet via dial-up and much more commonly via broadband. ISPs can also provide related services such as domain name registration and hosting.

Yes, all Pipex's broadband services are compatible with Apple Macs from OS 8.6 onwards (including OSX).